E T James & sons KTM main dealers

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E T James & sons KTM main dealers

Post by Denzil on Sun Oct 14, 2012 9:04 pm

E T James & sons Rhayader
I have bought new of these guys, they are a family run business and cannot do enough for you even after you bought and paid for your stuff !
also for spare parts order by 3pm and your parts will be with you next day

01597 810396
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Re: E T James & sons KTM main dealers

Post by Jer on Sun Oct 14, 2012 9:39 pm

Sorry must disagree with you on this, put a £2500 deposit on a ktm 300 2013 six days.
They gave me a delivery date but could be 2 days either way and was totally messed about for three weeks telling me it's in tomorrow, tomorrow came and then blamed delivery company, in the end no bike so they returned my money after having it for 6 weeks in there bank!
Also blamed the farmers as they are very busy supplying quads to them at this time of year.
Wouldn't go back, so they lost over a £7000 sale after also wanting a few extras like mousses etc.

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Re: E T James & sons KTM main dealers

Post by OWEN450X on Thu May 05, 2016 11:00 pm

+1
3 out of 4 times they couldn't give a shit, Alan & Selwin are great but the guy on spares couldn't give a rats arse, is rude and unhelpful, So will try if i can never to buy a spark plug from them again, there business was not built on the customer service which they now give rather from the past (i bought my bike from them so some what pissed off) was informed today sorry mate never been asked about an over sized fuel tank try the States wtf
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Re: E T James & sons KTM main dealers

Post by dai 530 on Thu May 05, 2016 11:46 pm

That's the 1st time I've ever heard a bad word said about et james I rarely use them but my mate does and there service is spot on
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Re: E T James & sons KTM main dealers

Post by x.b.b. on Fri May 06, 2016 1:27 am

Had great service of Alan and Andrew on the spares counter, but Selwyn is your typical Welsh hebrew.

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Re: E T James & sons KTM main dealers

Post by wolfy on Fri May 06, 2016 6:57 am

I always ask to speak to Andrew when I phone, never had a problem with em to be honest scratch
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Re: E T James & sons KTM main dealers

Post by OWEN450X on Fri May 06, 2016 8:05 am

Maybe it's just he hate's anything honda scratch , I know Alan is always trying to sell me a funny orange thingy (sorry can't say the k.. word ) lol!
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Re: E T James & sons KTM main dealers

Post by shocker on Fri May 06, 2016 6:25 pm

x.b.b. wrote:Had great service of Alan and Andrew on the spares counter, but Selwyn is your typical Welsh hebrew.

lol! lol!  +1 on that!

Took a bike to Selwyn to be valued, and it turned up in Southampton on ebay 2 day's later before we'd even agreed a deal!

The gits I work with thought it so funny unknown to me, they rang the shop where it was, and gave them my number as an interested customer, i then got a phone call from a salesman trying to sell  me my own bike that I still had the log book for!!!!

When i explained what has happened he just said 'typical bloody Selwyn, at it again'

I for one ain't in a hurry to deal with the old bugger again!
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Re: E T James & sons KTM main dealers

Post by sparks on Fri May 06, 2016 6:54 pm

Always had great service with et james 10/10
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Re: E T James & sons KTM main dealers

Post by keith husky 450 on Fri May 06, 2016 6:59 pm

Nothing but good service
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